The CONFONET project has been implemented in the backdrop of The Consumer Protection Act, 1986 and The Consumer Protection Act, 2019. Under the provision of the Act, quasi-judicial machinery, namely, Consumer Dispute Redressal Commissions at the district level known as (DCDRC) and Consumer Dispute Redressal Commissions at the State level known as (SCDRC) and Consumer Dispute Redressal Commissions at the National Level known as (NCDRC) were setup. The project was initiated and an Executive Finance Committee (EFC) was prepared to provide a turnkey solution at each of the District Commissions, State Commissions & National Commission, including linkages with respective State Governments and Central Governments.

To provide simple, speedy and inexpensive redressal of consumer disputes, the CPA envisages a 3-tier quasi-judicial machinery at the National, State and District levels.

1. 1. National Consumer Dispute Redressal Commission (NCDRC), deals with complaints involving costs and compensation higher than Rs. Two Crore.
2. 2. State Consumer Dispute Redressal Commission (SCDRC), deals with complaints involving costs and compensation higher than Rs. Fifty Lakh and less than Rs. Two Crore.
3. 3. District Consumer Dispute Redressal Commission (DCDRC), deals with complaints involving costs and compensation less than Rs. fifty Lakh.