भारत सरकार
उपभोक्ता मामले विभाग
emblem of india logo
Department of Consumer Affairs
Government of India
(Computerization and Computer Networking of Consumer Commissions in Country)


Case Monitoring System

A graphical, attractive and easy-to-use interface for usage of the Case Monitoring System is available. Accomplishments of this system are:

  1. Automatic cause list generation
  2. Ready availability of case status
  3. Quick view of case history
  4. Quick search facility using case number, complainant name, respondent name etc.
  5. Judgment search using free text search.
  6. Automatic notice generation after one time master entry
  7. Various statistical reports generation
Resource Provision

The state and district commissions at 629 locations have been supplied suitable hardware and system software in phases through a centralized procurement. The installation of computer systems, peripherals, LAN and application software have also been undertaken.


Three types of training is provided under the aegis of this project, namely

  1. Computer Awareness Programmes for staff members as this is the first time that computerization has been introduced in consumer commissions.
  2. Training of technical support personnel on system administration and application software including data replication, maintenance of network setup, backup, security and version management through a number of e-learning sessions for various locations.
  3. Onsite training and handholding support to the court members and staff on application usage.