VANI - Virtual Assistance by NIC

भारत सरकार
उपभोक्ता मामले विभाग
emblem of india logo
Department of Consumer Affairs
Government of India
(Computerization and Computer Networking of Consumer Commissions in Country)

The CONFONET project has been implemented in the backdrop of The Consumer Protection Act, 1986 and The Consumer Protection Act, 2019. Under the provision of the Act, quasi-judicial machinery, namely, Consumer Dispute Redressal Commissions at the district level known as (DCDRC) and Consumer Dispute Redressal Commissions at the State level known as (SCDRC) and Consumer Dispute Redressal Commissions at the National Level known as (NCDRC) were setup. The project was initiated and an Executive Finance Committee (EFC) was prepared to provide a turnkey solution at each of the District Commissions, State Commissions & National Commission, including linkages with respective State Governments and Central Governments.

To provide simple, speedy and inexpensive redressal of consumer disputes, the CPA envisages a 3-tier quasi-judicial machinery at the National, State and District levels. The pecuniary juridiction for these commision as

  1. 1. NCDRC - Higher than Rs. Two Crore .
  2. 2. SCDRC - Higher than Rs. 50 Lakhs and upto Rs Two Crore .
  3. 3. DCDRC - Upto Rs. 50 Lakhs .

The Confonet Project has been catering to a wide range of beneficiaries with disparate needs and requirements. These include:

  1. Consumers
  2. Consumer Activists and NGOs
  3. Members of Consumer Courts
  4. Bar Councils
  5. Advocates